Welcome to Santhigiri Health Care. We strive to provide the best possible care and services to our patients. To ensure a clear understanding of our policies, please review the following information regarding refunds and cancellations for appointments booked through our website.
1. Cancellation Policy
1.1. Appointment Cancellation by Patient
- Notice Period: Patients must cancel their appointments at least 24 hours before the scheduled time.
- Method of Cancellation: Cancellations can be made through our website, mobile app, or by calling our customer service team.
- Cancellation Fee: If the cancellation is made within the required notice period, no cancellation fee will be charged. Cancellations made less than 24 hours before the appointment time may incur a fee.
1.2. Appointment Cancellation by Santhigiri Health Care
- Notification: In rare instances where Santhigiri Health Care needs to cancel an appointment, we will notify the patient as soon as possible.
- Rescheduling: Patients will be given the option to reschedule the appointment at no additional cost.
- Refund: If rescheduling is not acceptable to the patient, a full refund of any pre-paid fees will be provided.
2. Refund Policy
2.1. Eligibility for Refunds
- Missed Appointments: No refunds will be given for missed appointments without prior cancellation as per the cancellation policy.
- Pre-Paid Packages: If a patient has purchased a package of multiple sessions, refunds will be calculated based on the sessions used and the remaining amount of the package.
2.2. Processing Refunds
- Refund Request: To request a refund, patients must contact our customer service team with the details of their appointment and reason for the refund request.
- Refund Method: Refunds will be processed using the original method of payment. Credit card payments will be refunded to the same credit card used during the transaction.
- Processing Time: Refunds will be processed within 7-10 business days from the date of the request approval.
2.3. Non-Refundable Services
- Consultation Fees: Initial consultation fees are non-refundable unless the cancellation is made by Santhigiri Health Care.
- Specialized Treatments: Certain specialized treatments and services may have specific non-refundable conditions, which will be clearly communicated to the patient at the time of booking.
3. Contact Information
For any questions or further information regarding our Refund and Cancellation Policy, please contact us at:
Santhigiri Health Care
Santhigiri Healthcare and Research Organisation, Santhigiri PO, Pothencode, Thiruvananthapuram,Kerala, India 695589
+91 8891689711
[email protected]
We appreciate your understanding and cooperation. Our primary goal is to ensure the health and satisfaction of our patients, and we are committed to providing transparent and fair policies.